Support & Contact
For questions, problems or requests about mugshot.world, you can reach us here.
Contact us
Email: info.lineapp.store@gmail.com
We usually reply within a few business days. We answer personal data requests within 30 days at the latest. For account-related requests, writing from the email address linked to your account helps us verify your identity. Never share passwords or card details by email; we will never ask for them.
Frequently asked questions
How do I delete my account?
In the app, tap the gear icon at the top right, press Delete my account under the Settings tab and confirm. On the website, click the profile icon and use the Delete my account button in the Account window. Your account, bookmarks, the people under "My People" and their images are permanently deleted right away. For what is deleted and what stays anonymised, see the Privacy Policy.
Can I get a copy of my data or have it corrected?
Yes. Write to info.lineapp.store@gmail.com from the email address linked to your account; we answer free of charge within 30 days at the latest.
I can't sign in
Check your internet connection, update the app to the latest version and make sure cookies are not blocked in the sign-in window. Signing out and trying again is often enough. If the problem continues, write to us with your device and the message you see.
How do I change the app language?
My Account → Settings → Language. Supported languages: Turkish, English, Spanish, German, French, Russian and Arabic. On first launch your device language is selected. These pages are available in Turkish and English.
What do "Active" and "Inactive" mean?
People you add start out inactive (called "Passive" on the website) and are not shown to other users. If you make a person "Active", it becomes public: it appears in search results, on the stage and in share links. You can make it inactive again at any time.
The background of my uploaded image was not removed properly
Use a clear, head-to-toe image of the person on a plain, preferably light background. The image must be JPEG, PNG or WEBP, at least 200 pixels on each side; we recommend keeping it under 12 MB. You can crop and adjust the result in the outfit editor.
A person's height or information is wrong
Write to us with the person's name, the correct information and, if possible, a source. If you have joined the Community, you can also submit a change request there directly.
How do I report inappropriate content?
On the website, the (i) button on a person's profile card opens the report form for people in the official list and the Community page for people added by users. From the app, or whenever the form does not fit, email info.lineapp.store@gmail.com with the person's name and the reason. We review reports and remove content that breaks the rules.
My likeness, copyright or brand is being used and I want it removed
Write to info.lineapp.store@gmail.com and include the information requested in the copyright and rights notice section of the Terms of Use (who you are, where the content is, why, and a good-faith statement). We review notices promptly.
Where do my photos go?
Images you upload are processed on our own server and are not sent to a third-party AI service. Your inactive people are not shown to other users. See the Privacy Policy for details.
Reporting a problem
If you run into a bug, these details speed things up: device model, iOS (or browser) version, app version, what you did, what you expected, what happened and a screenshot if you have one.